1. Introduction
This Privacy Policy explains how SmartPixel AI ("SmartPixel", "we", "us") collects, uses and protects your information when you visit smartpixelai.com, interact with our AI voice assistant, or use our services. We respect your privacy and collect only what we need to serve you.
2. Information we collect
- Contact form submissions: your name, email address, selected service and message, sent to us so we can respond to your inquiry.
- AI voice assistant conversations: when you speak or chat with our AI assistant ("Pixel"), your conversation is processed and transcribed to answer your questions. If you share details such as your name, phone number, email or project information, these are extracted and delivered to our team so we can follow up with you.
- Email correspondence: messages you send to hello@smartpixelai.com.
- Basic technical data: standard server logs (such as IP address and browser type) maintained by our hosting provider for security and operations.
We do not knowingly collect information from children under 18, and our services are directed at businesses.
3. How we use your information
- To respond to your inquiries and provide quotes;
- To deliver, manage and improve our services;
- To improve our AI assistant's answers by reviewing conversation transcripts;
- To send service-related communication. We do not sell your personal information, and we do not send marketing emails without your consent.
4. AI voice assistant — important disclosure
Our website assistant is powered by artificial intelligence. By using the voice or chat assistant, you understand that:
- You are talking to an AI, not a human;
- Conversations are processed and transcribed by our voice AI provider (ElevenLabs) to generate responses;
- Transcripts and extracted details (such as contact information you choose to share) are stored and forwarded to our team via our automation and email systems;
- You should not share sensitive personal information — such as passwords, payment card numbers or government ID numbers — with the assistant. It is instructed never to ask for these.
5. Third-party services we use
We use a small number of trusted service providers to operate this website and our workflows. Each processes data only as needed to provide its function:
- ElevenLabs — powers the AI voice and chat assistant (voice processing and transcription);
- Make.com — automation that routes assistant conversation summaries to our email;
- Titan / GoDaddy — email and website hosting;
- Twilio — telephony for AI phone services, where applicable;
- Google Fonts — typeface delivery for this website.
These providers have their own privacy policies governing their processing.
6. Cookies
This website does not use advertising or tracking cookies. Essential, functional cookies or local storage may be set by embedded services (such as the AI assistant widget) strictly to make those features work.
7. Data retention
We keep inquiry details and conversation records for as long as needed to respond to you, provide services, and maintain reasonable business records — after which they are deleted or anonymized. You may request earlier deletion at any time (see Section 9).
8. Data security
We use reputable providers, encrypted connections (HTTPS/SSL) and access controls to protect your information. No method of transmission or storage is 100% secure, but we take reasonable and appropriate measures to safeguard your data.
9. Your rights
You may request access to, correction of, or deletion of your personal information at any time by emailing hello@smartpixelai.com. We will respond within a reasonable timeframe. If you are located in a region with specific data protection rights (such as the EU/UK GDPR or the California CCPA), we will honor the rights applicable to you under those laws.
10. International visitors
SmartPixel is based in India and serves clients worldwide, including the USA. By using this website, you understand that your information may be processed in India and in the countries where our service providers operate.
11. Changes to this policy
We may update this Privacy Policy from time to time. The current version, with its effective date, will always be available on this page.
12. Contact us
Privacy questions or requests: hello@smartpixelai.com
SmartPixel AI, DLF Cyber City 87, Chandaka Industrial Estate, Patia, Bhubaneswar, Odisha 751024, India.